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Heis Fluid Bed Coffee Roasters: The Customer Service Advantage

There are several factors to consider when purchasing coffee roasting equipment.  For example the choice between a fluid-bed or a drum roaster can be a difficult one.  And because purchasing a roaster is intended to be a long-term investment, you want a reliable product that is easy to service and maintain.  But one factor that many people seem to overlook when purchasing a roaster is customer service.

If you are looking for a fluid-bed coffee roaster, which offers some of the newest innovations in coffee roasting, there are really only two options for manufacturers.  Sivetz Coffee (http://www.sivetzcoffee.com/) and Heis Roasters (http://www.heisroasters.com/) are two manufacturers of fluid bed roasters.  Sivetz Coffee founder Mike Sivetz is the inventor of fluid bed technology and offers only standard products, whereas Heis Rosters owner Colin O’Callaghan is more focused on custom designs, implementing customer’s wants/needs in every machine and customer service.

Selecting the correct roaster can prove to be a more difficult task than you would imagine. Choosing the wrong size for example, can end up costing thousands in renovations in order to accommodate the roaster and meet specifications for gas or electrical wiring.  This can easily be avoided by working directly with a company such as Heis Roasters (http://heisroasters.com/faq/).

Working closely with a knowledgeable and professional company, such as Heis Roasters, can also ensure not only that you are purchasing the right equipment and control options for the optimal roast, but also that you are trained properly to operate and maintain your new equipment.  Heis Roasters web-page states the fact that their machines are very easy to learn how to roast on, and that their control unit and software are very user friendly.

When purchasing coffee roasting equipment regardless of whether it is a drum or a fluid-bed roaster, be sure not to underestimate the advantages of knowledgeable and professional customer service.  And don’t hesitate to pick up the phone and get to know what and who you’ll be dealing with when you purchase your new roaster!

About the Author

Brian has spent over 20 years in the world of coffee as a barista, roaster, and cafe owner.  Brian strives to bring his love of coffee and roasting to others by discussing new roasting and brewing methods and also reviewing new products and techniques.

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